Small victories: The Pastry Box Project, June 17, 2015
I’ve spent about 100 hours of my free time trying to solve this problem. I am no closer to a solution than when I started. And I am ready to give up.
Colter, A. and Summers, K. (2014). Low Literacy, In Romano Bergstrom & Schall, Eye Tracking in User Experience Design, (pp. 331-348). Morgan Kaufmann
Design is a team sport: Medium, February 25, 2014
Why changing a policy won’t change human behavior: Medium, November 26, 2013
Make yourself comfortable: Ladies in Tech, May 7, 2013
It’s very easy to convince yourself that the emotional, physical, or financial obstacles to putting yourself out there [to speak at professional conferences] are either insurmountable or not worth the attempt. I’d like to argue that that’s not the case …
When qualitative trumps quantitative: A Better System, March 4, 2013
How many participants does it take to build empathy?
The audience you didn’t know you had: Contents Magazine, Issue No. 2, March, 2012
People with low literacy skills have always been part of our audience. They’ve always needed their information presented clearly, plainly, and simply so they can succeed in understanding and using it.
Testing content: A List Apart, December 14, 2010
Nobody needs to convince you that it’s important to test your website’s design and interaction with the people who will use it, right? But if that’s all you do, you’re missing out on feedback about the most important part of your site: the content.
Assessing the usability of credit card disclosures (pdf): Clarity, November, 2009
Our concern when designing the study was to make sure that we used multiple methods so we could make a convincing case to government policy makers.