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Tag Archives: usability
Low Literacy Resources
Because nearly half of the adult population in the U.S. and many other countries have low literacy skills, it’s important to include these people when testing content in documents and web sites written for a “general audience.” Here are some resources I cited in my UPA 2010 presentation to help get you started. Continue reading
Assessing Credit Card Disclosures
What do you do when you’re asked to assess the usability of a document, and the results will ultimately be reported to the U.S. Congress? You make damn sure you know what you’re talking about. Using multiple methods for the assessment, where each method points toward the same conclusion, helps you sleep better at night. Continue reading
Travel Sites Use “Click Here” More Now Than in 2007
Travel blogger Alex Bainbridge found that UK travel sites used “click here” on 1.71% of their pages in 2007. I found that it’s gone up to 3.10% in 2009. Continue reading